My wife and I bought an apartment in Madrid to use when in Madrid and rent in between our visits. My wife searched the internet for a proper agent to manage the apartment whilst we are in the UK. It was a good find, Quilantro and Lilian. Lilian manages and looks after the apartment extremely well. Lilian attends to any query very quickly and makes us feel comfortable as we are away. Lilian has managed the apartment for the 3rd year now and we are very happy.
Farouk, living in the UK, owning an apartment in Madrid
For the past year Lilian Hermans has been providing us her property management services - as part of Quilantro Property Management. Lilian has taken care of all or our needs in a very professional, supportive and friendly manner at all times. She has provided trust and confidence to us in all her services. As we live outside of Madrid this is vital when overseeing property from a distance. She has been involved in every issue that has arisen and provides the highest standards of service and understanding. Lilian manages the communication with the tenants, maintenance of the property and the required obligations to the authorities. Together with that, Lilian understands my needs as a customer and provide transparency and trustful working relations. Guaranteed peace of mind. We have the utmost confidence in Lilian and highly recommend anyone seeking her services to work with her. Zur Halperin
Zur Halperin, owning an apartment in Madrid
First, when I started looking for someone to manage my property I was faced with a wall of impersonal management companies which really turned me off. So when I came across Quilantro's website I was immediately interested in what services they could provide. I found the website itself easy to navigate and full of interesting and useful information. However in the end it doesn't matter how good a website is but the actual services they provide and here is where Quilantro really shines.
As soon as I got in touch with Lilian she made herself available. Upon meeting, Lilian is open, friendly and interested in helping to provide whatever solutions to make working together a possibility. Here was the personal touch that the other companies didn't come close to.
She was a great help in giving my flat a once over so as to be ready for future renters. Providing access to services where needed. Doing thorough searches for anything that was broken and needed updated with a good mix between cost and quality.
When the flat was ready to view no time was wasted in getting people in to look at my flat. Also valuable information was provided about the prospective clients. It did not take long to have my flat occupied.
We are a few months in now and anything that has come up has been quickly and efficiently dealt with. I have recently made a move to the other side of the world which is why I needed someone to provide services like this and I can confidently say that I am completely relaxed knowing that my apartment is being well looked after. Thanks Lilian for all your hard work!
James Macfarlane, Scottish, owning an apartment in Madrid
We recently engaged Quilantro's services to manage our apartment in Madrid as we were living in Australia and could not manage our apartment, particularly finding good tenants, from so far away. We had never used a third party before so were unsure how we could engage someone trustworthy who would keep our interests in mind. After a search online for possible help, we made contact with Quilantro and Lilian, who immediately put our minds to rest, she was both lovely and informative, giving us plenty of information about her services, engaging us via Skype, Whatsapp and email, to answer questions and make sure we were all comfortable.
While our initial conversations were focused on property leasing\management, after Lilian's initial inspection we all decided on a major overhaul of the apartment before leasing it out. Lilian engaged an excellent builder and through Lilian and Bosco's (the builder) recommendations and very hard we work, we completed a major renovation in good time, at our agreed budgets and felt fully engaged along the process, even though we were thousands of kilometers away and in a very different timezone. The result being basically a brand new apartment that looks amazing, which has allowed Lilian to easily find good quality tenants, while giving us a great rental return on the renovation effort. Now that it has been leased, having Lilian manage the property and tenants makes life so much easier for us, it keeps our tenants happy and we know exactly what's going on all the time.
We honestly could not be happier with Lilian and Quilantro's services to date. She is very detailed and gives a very high level of service, we also thoroughly enjoy our conversations and banter with Lilian. We'd say that making contact with Lilian to manage our property is the best decision we've made so far about our property, and we'd highly recommend anyone with property management needs to talk to Lilian!
Malcolm Breen & Roberto Corral Nieto, Australian & Spanish, owning an apartment in Madrid