Some time ago I had a small disagreement with one of my clients. It was about the interpretation of a clause in the property management contract, a specific situation we both hadn’t foreseen.
So, I asked myself: ‘how can I handle this situation?’ It became clear that neither of us wanted to be fighting. We also didn’t want to damage the relationship. So, it was important to find a solution for this disagreement we had.
Why is it so important that you can deal effectively with a conflict? There are many reasons of course. One of the main reasons is of course that we would like to improve our relationships. We also spend a lot of time dealing with conflicts. Plus having a conflict is also uncomfortable and if you could find a more professional way to deal with this, this is always better.
This applies to all relationships, including the relationships between owner and tenant or the one between seller and buyer of properties.
In her Harvard Business Review book, Dealing with conflict, Amy Gallo provides a systematic and professional review of how to approach disagreements in a work situation. I think most of her concepts are universal and can be applied in every conflict situation.